People have been getting angry at robot customer service agents for as long as businesses have been using them. Let’s face it: They’re notorious for just not quite understanding the ...
Read moreAs the Covid-19 crisis enters its third year and the Omicron variant surges, organizations around the world are contemplating how, when, and even if to have their knowledge workers resume ...
Read moreThe first Model T hit the market more than 100 years ago, in 1908. For American consumers, mass access to the automobile was a miracle—a game changer that enabled vast ...
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